This Privacy Policy explains how Braventor Media collects, uses, shares, and protects your personal information when you visit our website, request a quote, place an order, or otherwise interact with us. We are committed to handling your information responsibly, lawfully, and transparently. By using our site or services, you agree to the practices described here.
01Information we collect
We collect information you provide directly and information collected automatically when you use our site.
Information you give us
- Contact details such as your name, email address, and phone number.
- Project details and any messages, briefs, scripts, or materials you send us.
- Business details such as company name and role, where provided.
- Billing information needed to process payments, handled by our payment providers.
Information collected automatically
- Device and browser information, IP address, and general location.
- Usage data such as pages viewed, referring pages, and actions taken.
- Information collected through cookies and similar technologies, as described in our Cookie Policy.
02How we use your information
We use your information to:
- Respond to enquiries, prepare quotes, and communicate about your project.
- Provide, manage, and deliver our video production services.
- Process payments and keep records of transactions.
- Improve our website, services, and customer experience.
- Send service-related messages and, where permitted, occasional updates you can opt out of.
- Detect, prevent, and address fraud, security, or technical issues.
- Comply with legal obligations and enforce our terms.
03Legal bases for processing
Where applicable law requires it, we rely on one or more of the following legal bases: performance of a contract with you, your consent, our legitimate interests in operating and improving our business (balanced against your rights), and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time.
04Marketing communications
If we send marketing emails, we do so only where permitted, and every message includes a way to unsubscribe. You can opt out of marketing at any time without affecting service-related communications about an active project.
05Cookies, analytics, and tracking
We use cookies and similar technologies to run the site, remember preferences, measure performance, and understand how the site is used. Some analytics or embedded-content providers may set their own cookies. You can control cookies through your browser and any on-site controls. See our Cookie Policy for details.
06How we share information
We do not sell your personal information. We may share it with trusted third parties who help us operate, including:
- Payment processors, to handle transactions securely.
- Hosting, storage, and analytics providers that support the site and services.
- Communication and scheduling tools we use to manage projects.
- Professional advisers such as accountants and lawyers, where necessary.
- Authorities or others where required by law, or to protect our rights, users, or the public.
These parties are permitted to use your information only to provide services to us, under appropriate confidentiality and data-protection obligations.
07Payment data
Payments are processed by reputable third-party payment providers. We do not store full payment card numbers on our own systems; card details are handled by our payment providers in accordance with applicable security standards, including the Payment Card Industry Data Security Standard where relevant.
08International data transfers
We are based in the United States, and your information may be processed there and in other countries where our service providers operate. These locations may have data-protection laws different from those in your country. Where required, we put appropriate safeguards in place for such transfers.
09Data retention
We keep personal information only for as long as necessary to fulfil the purposes described here, including to provide services, maintain business and tax records, resolve disputes, and comply with legal obligations. When information is no longer needed, we delete or anonymize it.
10Security
We use reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11Data breach
If we become aware of a personal-data breach that is likely to affect your rights, we will take appropriate steps to address it and will notify you and any relevant authority where required by applicable law.
12Your rights
Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, to object to certain processing, to data portability, and to withdraw consent. Residents of some regions (for example, the EEA/UK under the GDPR, or California under the CCPA/CPRA) may have additional rights, including the right not to be discriminated against for exercising them. To exercise any right, contact us using the details below; we may need to verify your identity before responding, and we will respond within the time required by law.
13Children’s privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13 (or the minimum age defined by your local law). If you believe a child has provided us information, please contact us so we can delete it.
14Third-party links and platforms
Our site and content may link to or appear on third-party platforms such as social media or video hosting services. Their privacy practices are governed by their own policies, and we are not responsible for them. We encourage you to review those policies.
15Changes to this Policy
We may update this Privacy Policy from time to time. The revised version will be posted here with a new “Last updated” date. Significant changes may be highlighted on the site or communicated directly where appropriate.